Privacy Policy
Effective: October 17, 2026
Travel Mate (the "App") respects your privacy. This policy explains what information we use and why.
1. No sign-up required
You can use most features without signing up or logging in. We do not ask for your name, phone number, address, or national ID number.
2. Information stored only on your device
Your trip plans, expenses, receipt photos, travel document vault, favorites, and language/display settings are stored only on your device. We do not send them to our servers. They are deleted when you uninstall the App.
3. Information used only if you choose
Location: Used to find nearby pharmacies, luggage storage, and places. Only if you allow location permission, and only while you use the App. We do not keep a location history; coordinates may be passed to our data providers (such as Supabase) to look up nearby information.
Camera and photos: Used for menu translation and attaching receipts. When you use menu translation or automatic receipt reading, the photo you choose is sent to an external AI service (NVIDIA) for translation and analysis. Please avoid photos that show personal information.
Notifications: Trip reminders are scheduled on your device and are not sent to a server.
Account: If you use a feature that requires Google sign-in, your Google account email, profile name and photo, and nickname are processed and stored in Google Firebase.
4. Usage statistics (only if you agree)
If you agree, we collect app opens, screen visits, key button use (for example, tapping a partner offer or choosing a theme), app version, platform (Android/iOS), app language, device type, and OS version to improve the App.
We do not collect your name, location, search terms, or anything you type. You are identified only by a random anonymous ID stored on your device. Data is stored on the EU servers of our analytics service, PostHog, and an approximate country/region may be inferred from your IP address.
You can turn this off anytime in Settings > Usage statistics.
5. External services and third parties
Supabase: travel information, notices, and partner offer data / Cloudflare: public API relay / Google Firebase: accounts and posts (when those features are used) / NVIDIA: menu translation and receipt reading / PostHog: usage statistics (with your consent) / Expo: app update delivery / Public data portals, Kakao, and others: transit, weather, and map information
Processing outside your country: To provide the service, some information may be processed on servers abroad. Usage statistics are processed by PostHog (European Union), menu and receipt photos by NVIDIA (United States), account information by Google Firebase (United States), and app updates by Expo (United States); other data and relay providers (such as Supabase and Cloudflare) may also use servers abroad. All transfers use encrypted connections (HTTPS).
When you tap a partner offer (such as Klook), you are taken to that site, affiliate tracking information is passed along, and that site's own privacy policy applies afterwards. The App may earn a commission on bookings made through affiliate links.
6. Retention and deletion
Information on your device is deleted when you uninstall the App. Information stored on servers (account information, usage statistics) is deleted when it is no longer needed. To request deletion, contact us below.
7. Your rights
You can turn off usage statistics in Settings, and withdraw location, camera, photo, and notification permissions in your device settings at any time. To request access, correction, or deletion of your information, contact us below.
8. Children
The App is not directed to children under 14, and we do not knowingly collect their personal information.
9. Changes to this policy
If this policy changes, we will let you know through a notice in the App.
10. Contact
Travel Mate operator · ko_travelmate@naver.com